Who is responsible for the processing of your data?
- Identity: PALACIO DE CARANCEJA, S.L.
- CIF: B16745663.
- Postal address: Hotel Palacio de Caranceja. Barrio la Aldea 33 Caranceja 39591 Reocín Cantabria
- Telephone: 722833136
- E-mail: contacto@palaciodecaranceja.com
For the purposes of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and LO 13/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, PALACIO DE CARANCEJA, S.L. is committed to ensuring that your personal information is protected and is not used improperly.
In compliance with this commitment, PALACIO DE CARANCEJA, S.L. sets out below its privacy and personal data protection policy, so that users can decide, freely and voluntarily, whether they wish to provide the personal information requested of them.
For what purpose do we process your personal data?
At PALACIO DE CARANCEJA, S.L. we process the data provided by users in order to properly manage the contracted services and carry out the corresponding invoicing. In compliance with data protection regulations, we detail below the main purposes for which the information collected will be used:
- Management and formalisation of bookings and services. In order to offer our products and services, PALACIO DE CARANCEJA, S.L. provides users with different contracting channels, such as the website or by telephone. If a reservation is made by telephone, the call may be recorded in order to confirm and verify the terms of the service requested. The user will always be informed in advance of this recording, and it will be understood that the user accepts the recording if he/she decides to continue with the call. Non-acceptance will imply the impossibility of processing the request.
- Attention to requests, modifications or cancellations . The data necessary to manage any change, cancellation or request related to the bookings made will be processed.
- Sensitive data provided voluntarily . Occasionally, users may provide, freely and unsolicited, information relating to their health (for example, accessibility needs). In these cases, PALACIO DE CARANCEJA, S.L. will understand that this information has been provided voluntarily, and will only be used to adapt the service to the needs indicated.
- Compliance with legal obligations . The necessary data will be processed to meet fiscal, accounting, administrative and legal requirements.
- Sending promotional communications . If the user so authorises, PALACIO DE CARANCEJA, S.L. may send information by electronic means about offers, news or promotions related to its products and services. At all times a simple and free mechanism will be provided so that the user can grant or revoke their consent.
- Personalised attention . The data will be used to offer individualised attention, respond to queries, manage suggestions or resolve possible incidents.
- Online reputation monitoring . In order to improve our services and protect the image of the establishment, PALACIO DE CARANCEJA, S.L. will be able to analyse evaluations made by customers on public platforms such as TripAdvisor. In case of negative experiences, the user may be contacted to offer solutions. This processing is based on the legitimate interest of continuous improvement and brand management.
- Satisfaction surveys . After the provision of the service, we may send quality surveys to learn about the customer experience and implement improvements in our offer.
How long will we keep your data?
At PALACIO DE CARANCEJA, S.L . we only keep the personal data necessary to guarantee the correct provision of the contracted services.
The data will be kept for as long as there is a contractual or commercial relationship with the user and, subsequently, for the legally established period of time in order to attend to possible responsibilities derived from this relationship. Once these periods have expired, the data may be kept blocked, without being used, solely to attend to possible legal, judicial or contractual claims.
What is the legal basis for the processing of your data?
The main legal basis for the processing of your data is the execution of the contract of services signed with PALACIO DE CARANCEJA, S.L.
We will clearly inform the user about which data are obligatory in order to provide the service. If this information is not provided, we will not be able to guarantee the correct execution of the requested service, without this generating responsibility for PALACIO DE CARANCEJA, S.L.
In addition to the contract, the processing may also be legitimised by:
- Compliance with legal obligations.
- The legitimate interest of the company (such as guaranteeing security, optimising internal processes or improving the services offered).
- The explicit consent of the user, especially in the case of commercial or promotional communications.
To whom will your data be communicated?
By accepting this policy, the user expressly authorises the communication of his/her data to other companies linked to PALACIO DE CARANCEJA, S.L . within its business group, if any.
Likewise, the data may be communicated to third party collaborators when necessary to provide services related to accounting, auditing, information technology, insurance, security or legal support. These providers will only have access to the information necessary to perform their work and are contractually obliged to maintain confidentiality and not to use the data for other purposes.
The data may also be disclosed to public authorities, law enforcement agencies, courts or tribunals, where required by law.
What are your rights over your data?
Any person has the right to know if PALACIO DE CARANCEJA, S.L. is processing their personal data.
Interested parties may:
- Request access to their personal data.
- Request the rectification of inaccurate data.
- Request the deletion of their data when they are no longer necessary for the purposes for which they were collected.
- Request the limitation of processing in certain cases, so that we will only keep them for the exercise or defence of claims.
- Oppose processing on grounds relating to your particular situation, except for compelling legitimate reasons.
- Request the portability of your data, in the event that they have been provided by automated means.
The exercise of such rights shall be carried out by means of written communication to: contacto@palaciodecaranceja.com attaching a copy of your National Identity Card or substitute identification document.
You are also informed that you may file a complaint with the Spanish Data Protection Agency (www.agpd.es).